SHIPPING
We will do everything reasonably possible to ensure that your order will be delivered on time and complete to the address you have designated. Shipping and handling charges will be calculated at the time of order and added to your total invoice. See the chart below for shipping charges.
| SHIPPING CHART | ||||||
| Order Tiers | Shipping Zones | |||||
| 1 | 2 | 3 | 4 | 5 | 6 | |
| $1.00 – $300.00 | 25% | 18% | 29% | 28% | 43% | 34% |
| $301.00 – $900.00 | 21% | 15% | 25% | 23% | 36% | 29% |
| $901.00 – $1,499.00 | 20% | 20% | 25% | 25% | 30% | 28% |
| $1,500.00-$2,500.00 | 15% | 10% | 19% | 17% | 27% | 25% |
| $2,501.00-$5,000.00 | 12% | 8% | 15% | 14% | 25% | 18% |
| $5,001.00-$10,000.00 | 10% | 6% | 13% | 12% | 23% | 15% |
| $10,001 + | Call for Freight Rates | |||||
Zone 1: Northeast—NY, CT, RI, MA, VT, NH, ME
Zone 2: Mid-Atlantic—PA, NJ, DE, MD, VA, NC, WV, OH
Zone 3: Southeast—KY, TN, SC, MS, AL, GA, FL
Zone 4: Midwest—MI, IN, IL, MO, AR, LA, TX, OK, KS, NE, IA, MN, WI
Zone 5: Northwest—ND, SD, WY, MT, ID, OR, WA
Zone 6: West—CA, NV, UT, AZ, CO, NM
We reserve the right to choose the carrier to be used on any shipment. We will make every effort to ship in accordance with the delivery option you have selected, if you agree to assume any additional transportation charges. We reserve the right to ship incomplete, unless customer has specifically requested in writing to ship the order complete. If the item continues to be out stock, the item will be canceled after 30 days from initial shipment date.
Delivery dates may be affected by late receipt of all information necessary to ship or other causes beyond reasonable control. We are not liable to you for any loss resulting from late delivery.
All residential address deliveries will be subject to a $125 lift gate charge.
Customers picking up orders must contact customer service 1 week prior to shipment with pick-up vehicle type. We reserve the right to impose a $25 fee plus $25/hour labor charges for any additional work done to facilitate loading the vehicle.
(Click map to view larger image)
RETURNS
Damages in Shipment
Please inspect products immediately upon receipt and notify us of any damage or shortage within 24 hours in writing via email at claims@thepridegroup.com or fax to number above. Title and risk of loss to all merchandise pass to the freight company when merchandise is shipped. We will assist you if merchandise is verified as damaged in transit. If this occurs, please take the following actions:
- Do not accept a visibly damaged product until the delivery person has endorsed the bill of lading (air bill) with a statement of the extent of the damage and file the freight claim at the time of delivery. Indicate on the bill of lading the potential for concealed damages.
- If concealed damage is found after unpacking, retain all packing material and contact our customer service team within 24 hours from the time of delivery.
- Failure to do so may result in denial of the claim.
- Please fill out our Overage, Shortage & Damage Claim (OS&D) form online at www.pridegardenproducts.com/osd.
Missing Shipments, Cartons/Packages/Pallets
- Always count the number of cartons/packages/pallets to match with bill of lading and packing list.
- If any cartons/packages/pallets are missing, do not accept the shipment until the delivery person has endorsed the bill of lading confirming the number of missing cartons/packages.
- Notify us within 24 hours of missing items, so that we can assist you with your claim with freight carrier. Failure do so may result in denial of your claim.
- Please fill out our Overage, Shortage & Damage Claim (OS&D) form online at www.pridegardenproducts.com/osd.
Wholesale Return Policy
Because Pride Garden Products is a seasonal company, we consider all sales to be final.
